Return and Exchange Policy for My Insta Bazaar (MIB)
At My Insta Bazaar (MIB), we are committed to ensuring your satisfaction with every purchase you make from us. We understand that there may be situations where you wish to exchange a product due to specific reasons. Please read our Return and Exchange Policy carefully, as it outlines the terms and conditions for exchanges.
1. Exchange Policy
a. Exchange Only: We offer exchanges for products that meet our exchange criteria as outlined below.
2. Eligibility for Exchange
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [Insert Number] days of receiving the item via WhatsApp at +91-6396331643 or email us at firstname.lastname@example.org. We will provide instructions on how to proceed with the exchange.
b. Size or Color Exchange: If you receive a product with the incorrect size or color, you may request an exchange within [Insert Number] days of receiving the item. The product must be in its original condition, unworn, and with all tags and packaging intact.
3. Exchange Procedure
a. Contact Us: To initiate an exchange, please contact our customer support team via WhatsApp at +91-6396331643 or email us at email@example.com within the specified time frame and provide the following details:
- Order Number
- Reason for Exchange
- Product Name and Description
b. Parcel Opening Video: In addition to your exchange request, we require customers to submit a video of the unboxing process within 24 hours of receiving the product. This video should clearly show the unopened parcel, the product packaging, and any damage or defects.
c. Approval: Once your exchange request is approved and the parcel opening video is verified, we will provide you with instructions on how to return the product to us.
d. Return Shipping: You are responsible for the cost of return shipping. Please ensure that the product is securely packaged to prevent damage during transit.
e. Product Inspection: Upon receiving the returned product, we will inspect it to ensure that it meets our exchange criteria.
f. Exchange: If the product meets our criteria, we will process the exchange. You will be notified of the estimated shipping time for the replacement item.
4. Non-Eligible Products
a. Products that have been worn, altered, or damaged by the customer are not eligible for exchange.
5. Contact Us
If you have any questions or concerns about our Return and Exchange Policy or the exchange process, please contact our customer support team via WhatsApp at +91-6396331643 or email us at firstname.lastname@example.org.