1. How long does it take for my order to be shipped?
- Orders are typically processed and shipped within 2 business days. You will receive a shipping confirmation email with tracking details once your order is dispatched.
2. What are the shipping charges?
- Shipping charges may vary depending on your location and the size of your order. You can find detailed information about shipping fees during the checkout process.
3. Do you offer international shipping?
- Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary for international orders.
4. How can I track my order?
- You can track your order by using the tracking number provided in your shipping confirmation email. Alternatively, you can log in to your MIB account to check the order status.
Refund and Exchange FAQs:
1. Do you offer refunds?
- No, we do not offer refunds. Please review our Refund Policy for more information.
2. What is your exchange policy?
- We offer exchanges for damaged, defective, or incorrect products. Please refer to our Exchange Policy for detailed information on eligibility and the exchange process.
3. How do I initiate an exchange?
- To initiate an exchange, please contact our customer support team with your order details and a description of the issue. We will guide you through the process.
Payment and Ordering FAQs:
1. What payment methods do you accept?
- We accept various payment methods, including credit cards, debit cards, and online payment platforms. You can find the full list of accepted payment methods during the checkout process.
2. Can I cancel or modify my order after it’s placed?
- Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
3. Is my personal information secure when making a purchase?
Quality and Product FAQs:
1. Are your products made of real diamonds and precious metals?
- No, our products are imitation jewelry and are not made of real diamonds or precious metals. They are crafted with high-quality materials to mimic the appearance of genuine jewelry.
2. How do I care for and maintain my jewelry?
- We recommend following our Jewelry Care Tips to ensure the longevity of your jewelry. Proper cleaning and storage can help maintain its appearance.
3. Are your products hypoallergenic?
- While our products are designed to be gentle on the skin, individual reactions may vary. If you have known allergies or sensitivities, we recommend performing a patch test before wearing new jewelry.
Product and Jewelry FAQs:
1. What materials are used in your jewelry?
- Our jewelry is crafted from high-quality materials, including alloy metals, cubic zirconia, and semi-precious stones. Each product description provides details about the specific materials used.
2. Do you offer customization or personalized jewelry?
- Currently, we do not offer customization or personalized jewelry. However, we regularly update our collections with trendy and unique designs.
3. Are your products lead and nickel-free?
- Yes, our jewelry is lead and nickel-free to minimize the risk of allergic reactions. We prioritize customer safety and comfort.
4. How do I determine my ring size when ordering online?
- You can use our Ring Size Guide available on our website to measure your finger and find the appropriate ring size. If you’re unsure, consult with a local jeweler for accurate sizing.
Ordering and Account FAQs:
1. Do I need to create an account to place an order?
- While creating an account is not mandatory, we recommend it for a smoother shopping experience. An account allows you to track orders, store shipping information, and receive exclusive updates.
2. I forgot my password. How can I reset it?
- To reset your password, visit the login page and click on the “Forgot Password” link. Follow the instructions sent to your registered email address to create a new password.
3. Can I change my shipping address after placing an order?
- Once an order is placed, we cannot change the shipping address. Please ensure that your shipping information is accurate before confirming your order.
4. How can I view my order history?
- You can view your order history by logging into your MIB account and accessing the “Order History” section. Here, you can track previous orders and review their details.
Contact and Support FAQs:
1. How can I reach your customer support team?
- You can contact our customer support team via email at email@example.com or through WhatsApp at +91-6396331643. We are available to assist you during our business hours.
2. What are your customer support hours of operation?
- Our customer support team is available from 11am to 6pm everyday to assist you with any inquiries or concerns.
3. Do you have a physical store or showroom where I can view your products?
- Currently, we operate exclusively online, and we do not have physical retail locations. You can browse and purchase our products on our website.
International Shipping FAQs:
1. Do you offer international shipping?
- Yes, we offer international shipping to various countries worldwide.
2. How much does international shipping cost?
- International shipping costs vary based on the weight and volumetric size of the parcel. You can calculate the shipping cost during the checkout process before finalizing your order.
3. How can I estimate my shipping cost before placing an order?
- To estimate your shipping cost, add the desired items to your cart and proceed to the checkout page. There, you can enter your shipping address and view the shipping cost before completing your purchase.
4. Can I track my international order?
- Yes, all international orders are trackable. You will receive a tracking number once your order is shipped. You can use this tracking number to monitor the delivery status of your parcel.
5. How long will it take to receive my international order?
- International delivery times vary depending on your location and the chosen shipping method. Please refer to the estimated delivery time provided during checkout.
6. Can I contact customer support with international shipping questions?
- Yes, we encourage international customers to contact our customer support team via WhatsApp at +91-6396331643 before placing an international order. We are here to clarify any doubts or questions you may have about shipping, customs, or other international-related concerns.
7. Are there any additional fees, such as customs duties or taxes, for international orders?
- International customers may be subject to customs duties, taxes, or import fees imposed by their country’s customs authorities. These fees are the responsibility of the customer and are not included in the product or shipping costs. We recommend checking with your local customs office for more information.
8. What currencies do you accept for international orders?
- We accept various currencies for international orders. Currency options will be displayed during the checkout process to ensure convenience for our international customers.
9. Is there a minimum order requirement for international shipping?
- Yes, there is a minimum order value of 5000rs (or equivalent currency) for international orders. Additional shipping charges will apply based on the order value and destination.
10. Do you offer returns and exchanges for international orders? – No, we do not offer returns and exchanges for international orders. Please review your order carefully before completing the purchase, as all international sales are considered final.